Standard Hidráulica meets your need for growth
Standard Hidráulica, founded in 1975, has recently renewed its communications infrastructure with Avaya IP Office.
The multifunctionality of the solution offered by our partner Electrotel and the trust in the Avaya brand have been key to the success of the implementation.
Standard Hidráulica, one of the world's leading manufacturers of valve systems, decided that it was time to make a leap in communications and leave behind its old Neris 64 analog switchboard. "We had an old switchboard, which did not allow us to take advantage of the benefits offered by current technology, and this was coupled with a high cost of calls, so we knew it was time to change," explains Albert Tárraga, ICT manager at the company.
After comparing different brands and solutions on the market, they opted for the project presented by our partner Electrotel. "Where we saw that there was really a notable difference was in Avaya. Not only because it allowed us to replace an already obsolete technology, but also because it allowed us to grow in terms of applications, gain in connectivity and take advantage of all the versatility that this solution allows," he adds.
In addition to the features and functionalities of the IP Office, Tárraga emphasizes the value of the brand. "Seeing that the main companies in the banking sector, insurance companies, offices, etc. work with Avaya gives you confidence and security when it comes time to change".
Outstanding advantages for Standard Hydraulics
The ICT team takes stock of the advantages provided by the IP Office at its headquarters in Montcada i Reixac (Barcelona) and highlights the main aspects:
- Cost savings. Without having yet evaluated the system as a whole, they already point to cost savings of around 30-35% on fixed telephony alone. "We have stopped paying for unnecessary maintenance, ISDNs that we are going to cancel... not to mention the savings in call billing. The Electrotel team's advice has really played a key role in this".
- Mobility. Another of the advantages highlighted is the possibility of having an extension on any device (BYOD). "At this point the change is being progressive, the workers themselves are moving from using the terminal to using the PC software when they see that it is much easier and faster."
- Avaya IP Office receptionist, a solution that allows an efficient and professional control of calls - answer, transfer, put on hold, establish conference, see the availability of the person to be transferred... - through a very intuitive interface.
- Scheduling the configuration of customer service schedules and calendars automatically.
In addition, they will be able to count on detailed reports that will facilitate decision making with contrasted data. Until now, for example, they did not know the volume of calls received or their typology.
- Scheduling the configuration of customer service schedules and calendars automatically.
Exceeded expectations
Tárraga confesses that, although he was confident in his choice of Avaya, the results so far are surpassing any initial expectations. "Even the Avaya DECT phone system has improved the coverage we had."
"We're past the first stage of the rollout, now we're getting the user comfortable in using it and the next step will be to continue to grow with Avaya."
Before the end of the year, they plan to integrate the IP Office system with their CRM to have all data unified and thus offer a comprehensive customer service.
Standard Hidráulica has also opted to contract maintenance with Electrotel because "it is always good to be supported by a reference partner who knows the business and who works with us hand in hand, as is the case of Electrotel".
