Bassols

Bassols Energia choose Avaya’s IP Voice stable and redundant solutions.

Bassols Energia Comercial commercializes electric energy and they are based in Olot and Banyoles, Girona.
Established in 2000, Bassols Energia Comercial has been growing as Spain’s electric market has become liberalized.

Troubleshooting

The Bassols Energia group have several centres throughout the province of Girona, where they had a free-code Asterisk-based IP telephony solution.

Initially, this seemingly economic, flexible solution for the company’s growth was causing reliability and stability problems for the client. In addition, the client perceived occasional lack of documented information and underdeveloped applications upon service requests.

For all these reasons, the client contacted Electrotel for an Avaya proprietary solution that would guarantee the stability their communications were lacking at the moment.

Benefits for the client

• High Availability Small Community Network solution.
• Integration with IP telephony and third parties’ IP/DECT (Polycom/Kirk).
• Contact Store software for call recording.
• cHar software for statistical traffic reports.
• Avaya Next Business Day Maintenance Service.