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Baudaus deploys Dect/IP solutions at their centres with Avaya platforms

Innovating ideas travel across borders. BAUHAUS is the best proof of it, with over 200 centres across Europe. Pioneers in the assortment of materials for the home, the garden and the workshop, BAUHAUS opened in 1960 their first shop in Mannheim, Germany.

 

For the first time, the customer could find, under the same roof, a wide assortment of different specialists, thus obtaining a much more complete and pleasant purchase experience. The unmistakable inner design of the shops, and the division in different sections creates a special atmosphere recognizable across Europe. However, they respect the local features in each country and the market’s special traditions.

 

Troubleshooting

 

Bauhaus Málaga, located at the Málaga Nostrum shopping mall, employs a total of 85 people devoted to assisting their customers. The centre’s management decided on a mobility solution that would allow them to locate their staff more quickly and would improve their customer service.

 

Electrotel was the company which installed an Avaya Dect/IP solution that guarenteed a reliable, safe service. All the staff have a Dect pocket terminal and that allows them to offer better customer service.

 

Benefits for the client

  • Mobility around the work centre.
  • Voice messenger service and integration with the centre’s PA system.
  • Quicker, more direct customer service.
  • More dynamic, efficient work by the staff.

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